BMW Incurs A Smashing Disruption In Customer Feedback Not long ago, the only people who would hear about your terrible customer service experiences were your friends, probably over a soothing round of drinks. Now, Twitter has made brands far more attuned to the communal megaphone of complaint, ever–ready to squelch any prominent pronouncements of dissatisfaction before they burble up to widespread awareness. However, sometimes such complaints can ...
Sept. 19, 2013 - Fast Company Magazine